Zenline : The Comprehensive Contact Center Solution for your hotel
Improve customer service and increase direct reservations for your hotel with our Contact Center.
What is the usual problem?
Focus on website
Hotels focus on generating direct sales only through their website, underestimating direct human interaction, which can represent up to 15% of total sales.
Staff overload
Receptionists and other employees answer calls and messages along with their daily tasks, without the training or time necessary to provide adequate service.
Technical failures
Problems such as connection outages or line stability can interrupt communication with customers, negatively affecting their experience and the hotel's reputation.
Lack of data
Hotels do not have information on how many calls or messages they receive from people interested in obtaining more information or booking or how much time they invest in this task.
Distrust in payments
Clients do not want to provide credit card information to a person, leaving the hotel unable to guarantee payment.
First impression
The person who answers is the first impression of the hotel that potential clients expect to receive.
Trust in chatbots
Hotels trust chatbots or AI, generally frustrating and cold tools for interaction with the customer who is looking for their next accommodation.
Customer disappointment
Potential customers are disappointed when contacting the property and finding little inspiration and higher rates than through intermediaries ( OTAs ) or on the website itself.
How do we solve it?
Personalized and Professional Attention
We have a well-trained team that offers a personalized and professional experience, addressing the specific needs of each client.
Multichannel Management
We manage calls, WhatsApp, online chats and emails in an integrated manner, ensuring a seamless experience for the customer.
Secure Payment Systems
We offer a secure payment system (PCI DSS) to protect transactions and guarantee customer trust.
Technical Support and Connectivity
We guarantee stability and continuity in communication with advanced technological solutions that minimize technical failures and connection outages.
Generation of Direct Reservations
Our Contact Center facilitates the reservation process, avoiding OTA commissions and increasing the hotel's profit margin.
Data Collection and Analysis
We collect valuable data about customer interactions to improve the hotel's services and marketing strategies.
Monitoring and Reporting
We track all interactions and generate detailed reports on service performance for efficient management.
Positive First Impression
Our trained staff ensures that the first impression of the hotel is positive and professional, improving customer perception.
Discover our blog
Customer service is a fundamental pillar in the hotel industry. A hotel's ability to offer exceptional service can mean the difference between a satisfied guest and a dissatisfied one. In this article, we explore effective customer service strategies, highlighting the . . .
In the dynamic world of hospitality , advanced technology and high-quality customer service are essential to stand out. Zenline combines cutting-edge technology and professional agents to deliver exceptional customer service with world-class features. Below, we explore how our technological capabilities . . .
In the modern hotel industry, customer service and efficiency in managing direct reservations are essential for success. At Zenline , we have identified common problems that hotels face and offer expert solutions to solve them. Below we detail these challenges . . .